{
 "site": "CaseFile",
 "viewed": "2026-11-10",
 "verdicts": {
  "B": "BILLED",
  "N": "NOT BILLED",
  "V": "VERIFY",
  "S": "DOCS SILENT"
 },
 "source_authors": {
  "O": "vendor's own page",
  "V": "written by a vendor about others",
  "C": "our reading"
 },
 "scenarios": [
  {
   "id": 1,
   "name": "Answered, customer confirms it worked",
   "desc": "The AI answers and the customer says thanks or that it solved the problem.",
   "share": 22
  },
  {
   "id": 2,
   "name": "Answered, then 24 hours of silence",
   "desc": "The AI answers. The customer never replies and gives no feedback.",
   "share": 16
  },
  {
   "id": 3,
   "name": "Customer says \"I still need help\"",
   "desc": "After the AI answer, the customer asks for more help or for a person.",
   "share": 10
  },
  {
   "id": 4,
   "name": "Escalated by rule, human resolves",
   "desc": "The AI cannot answer and routes to a person under the general escalation rules.",
   "share": 12
  },
  {
   "id": 5,
   "name": "Procedure ends in a hand-off",
   "desc": "The AI runs a workflow you configured (check an order, collect details) and then hands to a person.",
   "share": 4
  },
  {
   "id": 6,
   "name": "Human steps in before the customer asks",
   "desc": "A teammate replies on their own while the AI conversation is open.",
   "share": 4
  },
  {
   "id": 7,
   "name": "Follow-up question, AI answers again",
   "desc": "The customer asks a second question in the same conversation and the AI answers it.",
   "share": 6
  },
  {
   "id": 8,
   "name": "Same issue returns within 72 hours",
   "desc": "The same customer comes back about the same problem after a first AI answer.",
   "share": 5
  },
  {
   "id": 9,
   "name": "Answer was wrong, customer leaves",
   "desc": "The AI gives a wrong or unhelpful answer and the customer silently gives up.",
   "share": 5
  },
  {
   "id": 10,
   "name": "AI only looks up or acts",
   "desc": "The AI checks an order or runs an action and reports the result, with no confirmation.",
   "share": 6
  },
  {
   "id": 11,
   "name": "Spam, test or bot message",
   "desc": "A message that is not a real customer request but the AI replies to it.",
   "share": 5
  },
  {
   "id": 12,
   "name": "Three questions in one chat",
   "desc": "The customer asks three separate questions and the AI answers all three.",
   "share": 5
  }
 ],
 "vendors": [
  {
   "slug": "fin",
   "name": "Fin (Intercom)",
   "unit": "Outcome",
   "model": "outcome",
   "price": "$0.99 per outcome",
   "definition": "\"A resolution is a type of outcome that is counted when, following Fin's last answer in a conversation, the customer either confirms the answer was satisfactory (confirmed resolution), or exits the conversation without requesting further assistance (assumed resolution).\" Also billable: a Procedure handoff. \"You're only charged for one outcome per conversation.\"",
   "definition_source": [
    "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
    "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Fin outcome (any helpdesk)",
     "price": "$0.99 per outcome",
     "source": [
      "Fin pricing page (fin.ai)",
      "https://fin.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Intercom Essential seat",
     "price": "$29 a month billed annually, $39 monthly",
     "source": [
      "Intercom, \"Intercom Pricing\" (Fin outcomes)",
      "https://www.intercom.com/learning-center/intercom-pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Advanced seat",
     "price": "$85 annual, $99 monthly",
     "source": [
      "Intercom, \"Intercom Pricing\" (Fin outcomes)",
      "https://www.intercom.com/learning-center/intercom-pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Expert seat",
     "price": "$132 annual, $139 monthly",
     "source": [
      "Intercom, \"Intercom Pricing\" (Fin outcomes)",
      "https://www.intercom.com/learning-center/intercom-pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Fin gives an AI answer and no further help is requested.\" → Resolution, Yes. (Intercom help scenario table)",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"...exits the conversation without requesting further assistance (assumed resolution).\" The 24-hour trigger for the assumed case is per Varley; Fin's help page as read does not state the window.",
     "quote": false,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "N",
     "excerpt": "\"Standard workflow: Fin will hand over if ... a customer asks for human support ...\" → Escalated, No. (Intercom help scenario table)",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "\"Fin escalates due to workspace level guidance or escalation rules.\" → Escalated, No.",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"Fin handoffs to a human because of instructions you added in Procedure-specific guidance.\" → Procedure Handoff, Yes.",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "B",
     "excerpt": "Customers who had not asked for a person first: \"each reply counted as a Fin resolution\" (Intercom forum case quoted by Varley).",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"A maximum of one outcome per conversation, regardless of how many questions the customer asks.\"",
     "quote": true,
     "source": [
      "Intercom, \"Intercom Pricing\" (Fin outcomes)",
      "https://www.intercom.com/learning-center/intercom-pricing",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Varley and DevRev say the charge is deducted only if the customer returns to the same conversation; a new conversation is a new outcome. Intercom's page we read does not say.",
     "quote": false,
     "source": [
      "DevRev, \"What counts as an autonomous resolution?\" (DevRev sells a rival)",
      "https://devrev.ai/blog/what-counts-as-an-autonomous-resolution",
      "2026-11-10",
      "V"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"A resolution is counted when ... the customer ... exits the conversation without requesting further assistance (assumed resolution).\" A customer who leaves after a wrong answer exits without requesting more help.",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"Fin gives an AI answer and no further help is requested.\" → Resolution, Yes. A completed Procedure counts the same way.",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "N",
     "excerpt": "\"Fin determines a conversation is spam and routes it to the Spam view in your Inbox.\" → Spam, No. (Intercom help scenario table)",
     "quote": true,
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "Same rule: one outcome per conversation however many questions.",
     "quote": true,
     "source": [
      "Intercom, \"Intercom Pricing\" (Fin outcomes)",
      "https://www.intercom.com/learning-center/intercom-pricing",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Intercom's page says outcomes are a resolution or a procedure hand-off; the Fin team's July comparison article calls the same unit \"per resolution\" and \"end-to-end without human involvement\" (see /changes/)."
   ],
   "history": [
    {
     "date": "2026-01-06",
     "note": "Help article titled \"Fin AI Agent resolutions\"; no mention of hand-offs (Internet Archive, via Varley).",
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-03-12",
     "note": "Intercom's own notice dates the switch from \"resolutions\" to \"outcomes\", which can include procedure hand-offs (via Varley).",
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-03-31",
     "note": "Earliest archive capture of the article describing procedure hand-offs as billable.",
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-11-10",
     "note": "Sales qualification outcome listed at $9.99 on Intercom's pricing article.",
     "source": [
      "Intercom, \"Intercom Pricing\" (Fin outcomes)",
      "https://www.intercom.com/learning-center/intercom-pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "date": "2026-11-10",
     "note": "Intercom help-centre scenario table read first-party: spam free, escalations free, procedure handoffs billed. The 24-hour assumed-resolution window is still only in third-party readings of the help centre.",
     "source": [
      "Intercom help, \"Fin AI Agent outcomes\" (scenario table: what is billed)",
      "https://www.intercom.com/help/en/articles/8205718-fin-ai-agent-outcomes",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "zendesk",
   "name": "Zendesk AI agents",
   "unit": "Verified automated resolution",
   "model": "resolution",
   "price": "Not on the pricing page; $1.50 to $2.00 per resolution reported by rivals",
   "definition": "\"Automated Resolutions: Are the unit of measurement used for calculating and billing your account for AI agent usage. Paying per automated resolution means that you pay only for customer requests that were successfully resolved by the AI agent, without any escalation to a human agent.\"",
   "definition_source": [
    "Zendesk pricing page",
    "https://www.zendesk.com/pricing/",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Support Team",
     "price": "$19 per agent a month, paid yearly",
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Suite Team",
     "price": "$55 per agent a month, paid yearly",
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Suite Professional",
     "price": "$115 per agent a month, paid yearly",
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Copilot add-on",
     "price": "$50 per agent a month, paid yearly",
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Resolution allowance",
     "price": "Account credited with a resolution allowance; only Verified resolutions draw on it (own help centre). Rivals put the Suite Team allowance at $2 per agent seat a month",
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Per-resolution rate",
     "price": "Not in the pricing-page text we could read 2026-11-10. Rivals report about $1.20 to $1.50 committed, $2.00 pay-as-you-go",
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "V",
     "excerpt": "Verified Resolution: \"The AI agent successfully resolved the interaction.\" Only after an LLM \"evaluates the text of the conversation to confirm that the customer's request was satisfactorily resolved.\" Only this tier draws on the allowance.",
     "quote": true,
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "V",
     "excerpt": "Contained Resolution: \"The AI agent handled the interaction to completion without the customer requesting further assistance. This tier does not count against your resolution allowance.\" The LLM check did not confirm it.",
     "quote": true,
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "N",
     "excerpt": "\"Without any escalation to a human agent.\" Escalations do not count against the allowance (Varley).",
     "quote": true,
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "Assisted Escalation: \"The AI agent contributed to the interaction before a human agent completed the resolution. This tier does not count against your resolution allowance.\"",
     "quote": true,
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "N",
     "excerpt": "A hand-off is an escalation; \"without any escalation to a human agent\" (own page). Reading, not a quote about procedures.",
     "quote": false,
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "N",
     "excerpt": "\"The AI agent contributed to the interaction before a human agent completed the resolution.\" (Assisted escalation tier.)",
     "quote": true,
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "V",
     "excerpt": "Verification runs when the conversation ends (email 72h after the first email, messaging 2h after the first message by default); a second answer in the same conversation is not discussed as a separate check.",
     "quote": false,
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "V",
     "excerpt": "An LLM reads the transcript at the end; a silent unhappy customer is billed only if the LLM confirms the request was satisfactorily resolved, otherwise it is a free Contained resolution.",
     "quote": false,
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "V",
     "excerpt": "Action Builder is \"billed based on consumption exceeding applicable plan allowances\" (own page), separate from automated resolutions.",
     "quote": true,
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Zendesk pricing page",
      "https://www.zendesk.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Per-resolution price: \"about $1.20 to $1.50 committed, $2.00 pay-as-you-go\" (Intercom, 2026-07-08) vs \"$1.50 committed or $2.00 pay-as-you-go\" (Talvo, 2026-10-21). Zendesk's own page lists no per-resolution rate.",
    "Suite Team seat: $55 paid yearly (Zendesk page) vs $69 used in Talvo's calculator (monthly billing, not stated)."
   ],
   "history": [
    {
     "date": "2026-01",
     "note": "Overage on resolutions begins to bill automatically, replacing the opt-in model (Intercom article).",
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-05",
     "note": "Three-tier resolution model: assisted escalation, contained resolution, verified resolution. Advanced AI add-on absorbed into Suite and Support plans.",
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-05-11",
     "note": "Essential AI agents declared legacy; the tier sunsets 2026-12-31 (Intercom article).",
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-05-18",
     "note": "A conversation must pass an LLM reading of the transcript to count as a verified resolution (Varley).",
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-11-10",
     "note": "Own help-centre tiers article read first-party: Verified/Contained/Assisted tiers confirmed; a conversation ends 72h after the first email, 2h after the first message on messaging (extendable to 72h), at hang-up on voice.",
     "source": [
      "Zendesk help, \"About automated resolution tiers\" (updated 2026-09-30)",
      "https://support.zendesk.com/hc/en-us/articles/9570369117338-About-automated-resolution-tiers",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "help-scout",
   "name": "Help Scout (Envoy / AI Answers)",
   "unit": "Resolution",
   "model": "resolution",
   "price": "$0.75 per resolution",
   "definition": "\"A resolution is a single conversation that is resolved by AI Answers without human assistance. ... counted only if the customer receives an AI response and doesn't use escalation, search the knowledge base, ask more questions, or indicate that they need more help.\"",
   "definition_source": [
    "Help Scout pricing page and FAQ",
    "https://www.helpscout.com/pricing/",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Envoy add-on",
     "price": "$0.75 per resolution, monthly; 3 months free",
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Standard",
     "price": "$25 per user a month (annual)",
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Plus",
     "price": "$45 per user a month (annual)",
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Pro",
     "price": "$75 per user a month (annual)",
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "Counted when the customer \"doesn't use escalation, search the knowledge base, ask more questions, or indicate that they need more help.\"",
     "quote": true,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "Silence satisfies the counted-only-if rule: no escalation, search, question or request for help. Our reading of the same text.",
     "quote": false,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "N",
     "excerpt": "\"If a customer requests more help ... by selecting the 'I still need help' button, the conversation won't count as a resolution and you won't be charged.\"",
     "quote": true,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "\"Resolved by AI Answers without human assistance.\"",
     "quote": true,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "N",
     "excerpt": "A hand-off is human assistance: \"without human assistance.\"",
     "quote": false,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "N",
     "excerpt": "\"Without human assistance.\"",
     "quote": true,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "N",
     "excerpt": "Not a resolution if the customer will \"ask more questions\".",
     "quote": true,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "Rests on the customer not asking again (Varley): a frustrated customer who leaves is not distinguished.",
     "quote": false,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "10": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "V",
     "excerpt": "\"You'll only be charged for one resolution per conversation, even if AI Answers responds to multiple questions.\" but \"ask more questions\" voids the resolution. The two sentences point different ways.",
     "quote": true,
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Envoy shown at $0.75 per resolution with a 3-month free trial of AI Answers.",
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "gorgias",
   "name": "Gorgias AI Agent",
   "unit": "Automated interaction",
   "model": "resolution",
   "price": "$0.90 per interaction (annual) or $1.00 (monthly)",
   "definition": "\"An automated interaction is a customer request that's fully resolved without a human agent, whether by AI Agent or another automation feature such as Flows, Quick Responses, or Order Management. These are billed and count toward your plan's automation allotment.\"",
   "definition_source": [
    "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
    "https://www.gorgias.com/pricing",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "AI Agent interaction",
     "price": "$0.90 each on annual plans, $1.00 on monthly plans",
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Helpdesk",
     "price": "From $10 a month to $750 a month (price range on own page)",
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Also counts as a ticket",
     "price": "Each AI Agent interaction also counts as a helpdesk ticket and is billed accordingly.",
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Pay only when it resolves a conversation.\" An automated interaction is \"a customer request that's fully resolved without a human agent\". Customer confirms it worked.",
     "quote": true,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "V",
     "excerpt": "Billed as an automated interaction unless an agent replies within 72h; but \"fully resolved\" is not tested against silence on the page.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "\"Pay only when it resolves a conversation\": a human-resolved one is not resolved by the AI. Our reading.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "N",
     "excerpt": "\"If a support agent ends up replying within 72h of an AI Agent resolution, that interaction is only charged as a billable helpdesk ticket instead.\" So no automated-interaction charge.",
     "quote": true,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "V",
     "excerpt": "\"Fully resolved without a human agent\" is the test; the page does not say how a wrong answer the customer abandons is judged.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "N",
     "excerpt": "\"Gorgias filters out newsletters, spam, and auto-responders automatically, so you only pay for tickets that actually need a response.\"",
     "quote": true,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Per-interaction price: $0.90 annual / $1.00 monthly on Gorgias' own pricing FAQ (2026-11-10), superseding rival ranges ($0.85 to $1.00 Talvo; $0.90 to $1.27 Intercom)."
   ],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Own pricing FAQ read: $0.90 annual / $1.00 monthly per AI Agent interaction; automated interaction defined; 72-hour agent-reply rule; spam filtered free.",
     "source": [
      "Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing)",
      "https://www.gorgias.com/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "tidio",
   "name": "Tidio (Lyro)",
   "unit": "Lyro conversation",
   "model": "conversation",
   "price": "Tiers from $39 for 50 conversations to $700 for 1,000 (per Talvo)",
   "definition": "\"A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Agent. Even if Lyro replies a dozen times or more to solve the customer's problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.\"",
   "definition_source": [
    "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
    "https://www.tidio.com/pricing/",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Lyro add-on tiers",
     "price": "$39 for 50 conversations up to $700 for 1,000 (Talvo)",
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    {
     "name": "First Lyro conversations",
     "price": "First 50 conversations free (lifetime), per Tidio page",
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Customer Service plans",
     "price": "Starter $24.17, Growth $49.17, Plus from $300 a month (own page; Lyro add-on priced separately)",
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "B",
     "excerpt": "\"Even if ... the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation.\"",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation.\" Billable whenever Lyro replies.",
     "quote": true,
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Tidio's Lyro add-on tier prices ($39 for 50 to $700 for 1,000) come from Talvo only; the own pricing page shows Customer Service plans ($24.17 to $300) and the Lyro definition but no Lyro add-on prices."
   ],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Own pricing page read: Lyro conversation defined first-party; every account starts with 50 Lyro conversations.",
     "source": [
      "Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it)",
      "https://www.tidio.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "loaded_no_check"
  },
  {
   "slug": "crisp",
   "name": "Crisp (Hugo)",
   "unit": "AI usage credits per conversation",
   "model": "action",
   "price": "Credits; Crisp's own page puts $5 at about 90 automated conversations (about $0.06 each)",
   "definition": "Metered usage, no resolution test. \"From the first AI-handled message until it is resolved, routed or escalated. Escalated conversations still use credits.\" (Talvo, on Crisp's Hugo billing article, which we did not read.)",
   "definition_source": [
    "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
    "https://talvo.chat/blog/ai-resolution-pricing",
    "2026-11-10",
    "V"
   ],
   "plans": [
    {
     "name": "Mini",
     "price": "$45 per month per workspace, $5 AI credits included",
     "source": [
      "Crisp pricing page",
      "https://crisp.chat/en/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Essentials",
     "price": "$95 per month, $25 credits",
     "source": [
      "Crisp pricing page",
      "https://crisp.chat/en/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Plus",
     "price": "$295 per month, $75 credits",
     "source": [
      "Crisp pricing page",
      "https://crisp.chat/en/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "6": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "8": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "11": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"Billed. Usage runs until the conversation is resolved, routed or escalated.\" Nobody decides it counted; it is metered usage. (Varley)",
     "quote": true,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    }
   },
   "conflicts": [],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Own pricing page read: $45/$95/$295 confirmed; AI credits $5 at about 90, $25 at about 450, $75 at about 1,350 automated conversations.",
     "source": [
      "Crisp pricing page",
      "https://crisp.chat/en/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "livechat",
   "name": "LiveChat (Text) AI Agent",
   "unit": "Resolution",
   "model": "resolution",
   "price": "$49.50 per 50 extra resolutions, about $0.99 each",
   "definition": "\"One resolution = the AI directly solved a customer question. Multiple questions in the same chat still count as one.\"",
   "definition_source": [
    "LiveChat pricing page",
    "https://www.livechat.com/pricing/",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Essential",
     "price": "$19 per user a month, billed annually; 10 AI resolutions",
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Growth",
     "price": "$79 per user a month, billed annually; 200 AI resolutions",
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Extra package",
     "price": "$49.50 per 50 resolutions",
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"The AI directly solved a customer question.\"",
     "quote": true,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "\"The AI directly solved a customer question.\" A human-solved one is not. Our reading.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"Multiple questions in the same chat still count as one.\"",
     "quote": true,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"Multiple questions in the same chat still count as one.\"",
     "quote": true,
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Own pricing page re-read: it now sells Text plans (Essential $19, Growth $79); $49.50 per 50 extra resolutions unchanged; \"One resolution = the AI directly solved a customer question.\"",
     "source": [
      "LiveChat pricing page",
      "https://www.livechat.com/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "freshworks",
   "name": "Freshworks Freddy AI Agent",
   "unit": "Session",
   "model": "conversation",
   "price": "$0.49 per session ($49 per 100 sessions)",
   "definition": "\"A session is a unique interaction between an end-user and an AI Agent. In Freddy AI Agent Studio, an Email AI Agent session is defined as a 72-hour window starting from the customer's first email. All AI responses within that window count as a single session, regardless of the number of replies.\"",
   "definition_source": [
    "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
    "https://www.freshworks.com/freshdesk/pricing/",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Freddy AI Agent sessions",
     "price": "$49 per 100 sessions (about $0.49 each)",
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Included",
     "price": "500 sessions once per account, on Growth, Pro and Enterprise",
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Freshdesk seats",
     "price": "Growth $19, Pro $55, Enterprise $89 per agent a month, billed annually",
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Freddy AI Copilot",
     "price": "$29 per agent a month (Pro and Enterprise)",
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "V",
     "excerpt": "Email sessions run 72 hours from the first email (own FAQ), so a return inside 72h on email is the same session; chat sessions run 24 hours per third parties, so a later return is a new session. Depends on channel and timing.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "V",
     "excerpt": "\"Unanswered greetings use sessions\" (DevRev). Spam replies are not discussed.",
     "quote": true,
     "source": [
      "DevRev, \"What counts as an autonomous resolution?\" (DevRev sells a rival)",
      "https://devrev.ai/blog/what-counts-as-an-autonomous-resolution",
      "2026-11-10",
      "V"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"A session is a unique interaction between an end-user and an AI Agent.\" Sessions are used at the first reply and billed per session, not per resolution.",
     "quote": false,
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Price: $0.49 per session ($49 per 100) on Freshworks' own pricing page (2026-11-10). The $0.10 rate ($100 per 1,000) in Intercom's article is the legacy \"Freddy AI Agent Classic\" rate for customers who bought before 13 November 2025, per third-party readings of Freshworks' session FAQ."
   ],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Own pricing page read: $49 per 100 sessions on all paid plans; 500 sessions once per account; email session defined as a 72-hour window.",
     "source": [
      "Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/)",
      "https://www.freshworks.com/freshdesk/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "hubspot",
   "name": "HubSpot Breeze Customer Agent",
   "unit": "Resolved conversation (50 credits)",
   "model": "resolution",
   "price": "$0.50 per resolved conversation (50 credits at $0.01)",
   "definition": "\"Customer agent: Resolve one conversation (text-based channels), 50 credits\" (HubSpot Credits Rate Sheet). Credits cost $0.010 each, so $0.50 per resolved conversation. Third-party readings of HubSpot's knowledge base add that \"resolved\" means no visitor-initiated handoff within 72 hours.",
   "definition_source": [
    "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
    "https://legal.hubspot.com/hubspot-product-and-services-catalog",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Breeze Customer Agent",
     "price": "50 credits per resolved conversation ($0.50 at $0.010 per credit), Professional and Enterprise only",
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Credits included",
     "price": "500, 3,000 and 5,000 on Starter, Professional, Enterprise",
     "source": [
      "Help Scout pricing page and FAQ",
      "https://www.helpscout.com/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Extra credits",
     "price": "$0.010 per credit pay-as-you-go; $10 per 1,000-credit capacity pack",
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "Billed on \"a resolved conversation\": \"Customer agent: Resolve one conversation (text-based channels)\", 50 credits.",
     "quote": true,
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "V",
     "excerpt": "Third parties say resolved means no handoff or negative feedback within 72 hours; silence would pass, but this is a gloss on HubSpot's knowledge base, not HubSpot text we read.",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "3": {
     "verdict": "N",
     "excerpt": "A hand-off is not a resolution under the 72-hour gloss.",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "No hand-off (third-party gloss).",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "5": {
     "verdict": "N",
     "excerpt": "No hand-off (third-party gloss).",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "6": {
     "verdict": "N",
     "excerpt": "No human hand-off (third-party gloss).",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "7": {
     "verdict": "V",
     "excerpt": "Not discussed.",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "V",
     "excerpt": "Negative feedback is only counted if given.",
     "quote": false,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "10": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [],
   "history": [
    {
     "date": "2026-04-14",
     "note": "The $0.50 per resolved conversation rate took effect (Talvo).",
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-11-10",
     "note": "Own Credits Rate Sheet read: Customer agent 50 credits per resolved conversation; own pricing page confirms $0.010 per credit and 500/3,000/5,000 included credits.",
     "source": [
      "HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet",
      "https://legal.hubspot.com/hubspot-product-and-services-catalog",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "agentforce",
   "name": "Salesforce Agentforce",
   "unit": "Conversation (24-hour session) or action",
   "model": "conversation",
   "price": "$2.00 per conversation; or $500 per 100,000 Flex Credits, 20 credits per action",
   "definition": "\"A conversation is a 24-hour session of interaction between a customer and an agent. Every session is billed regardless of whether the issue was resolved.\" (Intercom article; Salesforce's own pricing page confirms $2 per conversation and $500 per 100,000 Flex Credits but does not define the session length.)",
   "definition_source": [
    "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
    "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
    "2026-11-10",
    "V"
   ],
   "plans": [
    {
     "name": "Conversation pricing",
     "price": "$2 per conversation (24-hour session)",
     "source": [
      "Salesforce Agentforce pricing page (robots.txt checked 2026-11-10 and allows /agentforce/pricing/)",
      "https://www.salesforce.com/agentforce/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Flex Credits",
     "price": "$500 per 100,000 credits; standard action 20 credits ($0.10), voice 30 ($0.15)",
     "source": [
      "Salesforce Agentforce pricing page (robots.txt checked 2026-11-10 and allows /agentforce/pricing/)",
      "https://www.salesforce.com/agentforce/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Prerequisite",
     "price": "Service Cloud Enterprise from $175 per user a month",
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "6": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "8": {
     "verdict": "V",
     "excerpt": "A new 24-hour session if the customer returns after the window; \"New session; no refund published.\" (DevRev)",
     "quote": true,
     "source": [
      "DevRev, \"What counts as an autonomous resolution?\" (DevRev sells a rival)",
      "https://devrev.ai/blog/what-counts-as-an-autonomous-resolution",
      "2026-11-10",
      "V"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Whether a spam message opens a billable session is not stated.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction.\" If the AI escalates \"you still pay.\"",
     "quote": true,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    }
   },
   "conflicts": [
    "Unit: \"$2 per conversation\" or Flex Credits — now confirmed on Salesforce's own pricing page (2026-11-10) — vs \"$2 per resolution, $0.10 per action, or $2 per conversation\" and \"two exchanges each way, no bad feedback\" (DevRev). Salesforce's own page does not define the conversation session length or a resolution test."
   ],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Own pricing page read: $2 per conversation, $500 per 100,000 Flex Credits, 20 credits per standard action, 30 per voice action; \"Help Agent Resolutions\" also listed at $2.",
     "source": [
      "Salesforce Agentforce pricing page (robots.txt checked 2026-11-10 and allows /agentforce/pricing/)",
      "https://www.salesforce.com/agentforce/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "ada",
   "name": "Ada",
   "unit": "Conversation (custom contract)",
   "model": "conversation",
   "price": "Contact (no public price)",
   "definition": "Ada's pricing page shows no prices or definitions, only a demo/consultation form (re-checked 2026-11-10). Third parties say it bills per conversation by default and judges \"resolved\" with its own AI on four criteria; reported rates run about $1.00 to $3.50 per interaction, contracts from about $30,000 a year.",
   "definition_source": [
    "Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10)",
    "https://www.ada.cx/pricing/",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "All plans",
     "price": "Contact. No public price on the page we read",
     "source": [
      "Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10)",
      "https://www.ada.cx/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Reported by rivals",
     "price": "About $1.00 to $3.50 per interaction; contracts from about $30,000 a year (Intercom article)",
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "2": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "3": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "4": {
     "verdict": "V",
     "excerpt": "\"Not Resolved at once\" for hand-offs, yet the conversation may still be billed on a per-conversation contract (DevRev).",
     "quote": false,
     "source": [
      "DevRev, \"What counts as an autonomous resolution?\" (DevRev sells a rival)",
      "https://devrev.ai/blog/what-counts-as-an-autonomous-resolution",
      "2026-11-10",
      "V"
     ]
    },
    "5": {
     "verdict": "V",
     "excerpt": "\"Not Resolved at once\" for hand-offs, yet the conversation may still be billed on a per-conversation contract (DevRev).",
     "quote": false,
     "source": [
      "DevRev, \"What counts as an autonomous resolution?\" (DevRev sells a rival)",
      "https://devrev.ai/blog/what-counts-as-an-autonomous-resolution",
      "2026-11-10",
      "V"
     ]
    },
    "6": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10)",
      "https://www.ada.cx/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10)",
      "https://www.ada.cx/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "10": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10)",
      "https://www.ada.cx/pricing/",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "V",
     "excerpt": "Reported: \"charging for interactions regardless of outcome\" (Intercom). Ada's own page is silent.",
     "quote": false,
     "source": [
      "Intercom, \"AI Agent Pricing: Cost of Customer Support AI Agents\" (written by Fin's vendor about rivals), 2026-07-08",
      "https://www.intercom.com/learning-center/ai-customer-service-agent-pricing-comparison",
      "2026-11-10",
      "V"
     ]
    }
   },
   "conflicts": [
    "Billing unit: \"per conversation\" (Intercom, DevRev) vs \"relevant, accurate, safe, contained\" resolution test (DevRev). Ada publishes neither on its pricing page."
   ],
   "history": [
    {
     "date": "2026-11-10",
     "note": "Pricing page re-read: still no prices, only a consultation form. Multiple third-party reviews agree pricing is quote-only; no public per-unit price found.",
     "source": [
      "Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10)",
      "https://www.ada.cx/pricing/",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "loaded_no_check"
  },
  {
   "slug": "eesel",
   "name": "eesel AI",
   "unit": "Credit (one per ticket or chat)",
   "model": "action",
   "price": "Monthly credit blocks from $299 for 500; extra credits $0.80",
   "definition": "\"A ticket your agent works on is 1 credit. A chat with a customer is 1 credit.\" One credit \"however many replies go back and forth, and whatever the agent does inside it.\"",
   "definition_source": [
    "eesel pricing page and FAQ",
    "https://www.eesel.ai/pricing",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Free",
     "price": "100 credits for 7 days",
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Teammate",
     "price": "500 credits $299, 1,000 $499, 2,000 $849, 5,000 $1,749 a month",
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Extra credits",
     "price": "$0.80 each, up to a monthly cap you set",
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "V",
     "excerpt": "Billed if the agent \"actually works on\" the ticket; a human-only reply is not discussed.",
     "quote": false,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "V",
     "excerpt": "A new ticket is a new credit; a reopened one is not discussed.",
     "quote": false,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "V",
     "excerpt": "\"Do I pay for spam ...? No, only for tickets your agent actually works on.\" Tell the agent to leave them alone and they never count: depends on your setup.",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"A ticket is 1 credit however many replies go back and forth, and whatever the agent does inside it.\"",
     "quote": true,
     "source": [
      "eesel pricing page and FAQ",
      "https://www.eesel.ai/pricing",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [],
   "history": [
    {
     "date": "2026-10",
     "note": "Replaced its pricing model between September and early October 2026 (Varley); credits now one per ticket.",
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "helply",
   "name": "Helply",
   "unit": "AI credit per action",
   "model": "action",
   "price": "Plans with pooled AI credits; unit price per resolution not stated",
   "definition": "\"One credit is one simple AI action, like triaging, summarizing or translating a conversation. More involved work, like investigating across tools or resolving a conversation end to end, uses more.\" Credits are pooled across the team. No public per-credit price: top-ups are \"in the app\" (Starter/Team) or at \"a pre-agreed rate\" (Pro/Growth).",
   "definition_source": [
    "Helply pricing page",
    "https://helply.com/pricing",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Starter",
     "price": "$79 per seat a month, up to 3 seats, 500 AI credits per seat",
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Team",
     "price": "$499 a month, 5 seats then $99 a seat, 15,000 credits",
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Pro",
     "price": "$999 a month, 50,000 credits",
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Growth",
     "price": "$1,999 a month, 100,000 credits",
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "V",
     "excerpt": "Not discussed.",
     "quote": false,
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "N",
     "excerpt": "\"What never costs credits? ... spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground.\"",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"One credit is one simple AI action ... resolving a conversation end to end uses more.\" Credits are spent per AI action, not per outcome.",
     "quote": true,
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Plan structure: \"credits per action 1, 4 or 12, plans from $49 a month\" (Varley, read 2026-09-23) vs Starter $79 per seat with 500 credits per seat (Helply page, 2026-11-10). Varley says Helply replaced its model in autumn 2026; the own page now names the tiers Starter/Team/Pro/Growth, not Business."
   ],
   "history": [
    {
     "date": "2026-09/10",
     "note": "Replaced its pricing model between September and early October (Varley).",
     "source": [
      "Varley, \"AI support billing\" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04",
      "https://varley.ai/blog",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-11-10",
     "note": "Own pricing page re-read: Starter $79/seat, Team $499, Pro $999, Growth $1,999; a credit is one simple AI action; spam and handoffs after an AI attempt never cost credits.",
     "source": [
      "Helply pricing page",
      "https://helply.com/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "talvo",
   "name": "Talvo",
   "unit": "Resolution",
   "model": "resolution",
   "price": "$0.49 per resolution beyond plan allowance",
   "definition": "\"AI resolutions at $0.49 and only when the agent actually closes the conversation.\" \"A handoff is free. If the agent isn't confident and passes the conversation to a person, that conversation isn't billed.\"",
   "definition_source": [
    "Talvo pricing page",
    "https://talvo.chat/pricing",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Free",
     "price": "$0, 25 AI resolutions in beta",
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Starter",
     "price": "$39 a month billed annually ($49 monthly per Talvo's article); 100 resolutions",
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Growth",
     "price": "$119 annual ($149 monthly); 500 resolutions",
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Scale",
     "price": "$249 annual ($299 monthly); 2,000 resolutions",
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Extra",
     "price": "$0.49 per extra resolution",
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Only when the agent actually closes the conversation.\"",
     "quote": true,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "N",
     "excerpt": "\"Conversations the agent handed to a teammate don't appear on this bill at all.\"",
     "quote": true,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "\"A handoff is free.\"",
     "quote": true,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "N",
     "excerpt": "\"A handoff is free.\"",
     "quote": true,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "N",
     "excerpt": "\"Answered end to end ... with no teammate stepping in.\" (Talvo article)",
     "quote": true,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"Once per conversation.\" (Talvo article)",
     "quote": true,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Talvo pricing page",
      "https://talvo.chat/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"Once per conversation.\" (Talvo article)",
     "quote": true,
     "source": [
      "Talvo, \"AI resolution pricing compared: 10 vendors\" (Talvo sells one of the ten), 2026-10-21",
      "https://talvo.chat/blog/ai-resolution-pricing",
      "2026-11-10",
      "V"
     ]
    }
   },
   "conflicts": [
    "Plan prices on the Talvo site are monthly-equivalent when billed annually ($39, $119, $249); the vendor's own article uses monthly-billed prices ($49, $149, $299)."
   ],
   "history": [],
   "recheck": "confirmed"
  },
  {
   "slug": "varley",
   "name": "Varley",
   "unit": "Resolution",
   "model": "resolution",
   "price": "$0.50 per resolution; hand-offs free",
   "definition": "\"A resolution is billed when Varley finishes the job itself, end to end, and shows its working. If it hands the conversation to your team, that's not a resolution, and it costs nothing. If a customer simply goes quiet, that's not a resolution either.\"",
   "definition_source": [
    "Varley pricing page",
    "https://varley.ai/pricing",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Resolve a conversation",
     "price": "$0.50 (early-access prices as of 2026-09-28)",
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Ask Varley (question or task)",
     "price": "$0.10",
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Draft a reply",
     "price": "$0.025",
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Resolve a conversation: finished end to end, with nobody on your team involved.\"",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "N",
     "excerpt": "\"A customer going quiet\" is always free.",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "N",
     "excerpt": "\"A hand-off to your team\" is always free.",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "N",
     "excerpt": "\"A hand-off to your team\" is always free.",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "N",
     "excerpt": "\"A hand-off to your team is always free\" whatever caused it (Varley's own article).",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "N",
     "excerpt": "Billed only when \"nobody on your team\" was involved.",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "S",
     "excerpt": "Varley's separate \"How we count a resolution\" page covers reopening; we did not read it.",
     "quote": false,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "N",
     "excerpt": "\"A customer going quiet\" is always free.",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "V",
     "excerpt": "Priced separately as \"Ask Varley: a question or task, including the actions it takes\", $0.10, not as a resolution.",
     "quote": true,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "S",
     "excerpt": "Not addressed in the sources we read.",
     "quote": false,
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [],
   "history": [
    {
     "date": "2026-09-28",
     "note": "Early-access price list dated \"as of 28 September 2026\".",
     "source": [
      "Varley pricing page",
      "https://varley.ai/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  },
  {
   "slug": "chatbase",
   "name": "Chatbase",
   "unit": "Message credit per AI reply",
   "model": "action",
   "price": "Plans from $40 a month for 700 message credits",
   "definition": "No resolution test. \"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" Enterprise pricing \"is based on a commitment to message credits, conversations, or resolutions.\"",
   "definition_source": [
    "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
    "https://www.chatbase.co/pricing",
    "2026-11-10",
    "O"
   ],
   "plans": [
    {
     "name": "Hobby",
     "price": "$40 a month ($32 yearly); 700 message credits",
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Basic (was Standard)",
     "price": "$150 a month ($120 yearly); 4,000 credits",
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Business (was Pro)",
     "price": "$500 a month ($400 yearly); 15,000 credits",
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    {
     "name": "Extra credits",
     "price": "$40 per 1,000 (auto-recharge)",
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "verdicts": {
    "1": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "2": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "3": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "4": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "5": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "6": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "7": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "8": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "9": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "10": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "11": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    },
    "12": {
     "verdict": "B",
     "excerpt": "\"Each request made to the AI model costs a certain number of message credits depending on your chosen model.\" A credit is spent each time the agent asks the model for a reply.",
     "quote": true,
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    }
   },
   "conflicts": [
    "Free plan: removed, with a 7-day trial instead — confirmed on Chatbase's own pricing page 2026-11-10 (no free plan listed), agreeing with intoCHAT and Deacon; inChat still lists a free plan with 50 credits."
   ],
   "history": [
    {
     "date": "2026-10",
     "note": "Standard and Pro plans renamed Basic and Business at the same price and credits; free plan replaced by 7-day trials (Deacon, intoCHAT).",
     "source": [
      "Deacon, \"Chatbase pricing plans and what a credit buys\" (Deacon sells a chatbot), read 2026-11-02",
      "https://heydeacon.com/resources/chatbase-pricing",
      "2026-11-10",
      "V"
     ]
    },
    {
     "date": "2026-11-10",
     "note": "Own pricing page read (robots.txt allows /pricing): Hobby $40/700, Basic $150/4,000, Business $500/15,000 credits; yearly 20% off; no free plan, 7-day trial.",
     "source": [
      "Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing)",
      "https://www.chatbase.co/pricing",
      "2026-11-10",
      "O"
     ]
    }
   ],
   "recheck": "confirmed"
  }
 ]
}