# CaseFile
> How 16 AI customer support vendors define a billable resolution. Each stamp (BILLED, NOT BILLED, VERIFY, DOCS SILENT) links to an excerpt, URL and viewed date. Viewed 2026-11-10.

## Data
- [JSON](https://aisupport.clioos.com/data/definitions.json)
- [CSV](https://aisupport.clioos.com/data/definitions.csv)

## Pages
- [Definitions table](https://aisupport.clioos.com/definitions/)
- [Sandbox](https://aisupport.clioos.com/sandbox/)
- [Scenarios](https://aisupport.clioos.com/scenarios/)
- [Changes](https://aisupport.clioos.com/changes/)

## Rules
- OWN DOCS = vendor page; RIVAL-WRITTEN = written by a vendor about others; OUR READING = inferred, not quoted.
- DOCS SILENT means the pages we read do not say; it is not "no".
- Conflicting prices are shown side by side. No verified mark is sold.