About CaseFile
CaseFile is a Clioos project. We sell no support software and take no fee for ranking.
Method
- One excerpt per verdict. Each stamp links to the words it rests on, the URL and the date we viewed it. "Our reading" means we inferred it from the text rather than quoting it.
- Author tags. OWN DOCS the vendor's own page; RIVAL-WRITTEN written by a vendor about others (Intercom on rivals, Talvo, Varley, DevRev and the Chatbase explainers by Deacon, intoCHAT and inChat, who sell chatbots). Several appear in the table they write about.
- DOCS SILENT is a verdict. It means the pages we read do not say. It is not "no".
- VERIFY. The text is ambiguous or conflicts, or a vendor-side check decides.
- Conflicting prices stay side by side. We do not average them.
- 0 vendors block automated fetching (Gorgias, Freshworks, HubSpot, Salesforce, Chatbase). For them we use a capture, a search-result excerpt or a rival-written article, and say so.
Not covered
Enterprise-only vendors that publish no prices (Decagon, Sierra). We have not tested any product with real conversations; verdicts are readings of documents.