Changes and conflicts
Billing definitions change without notice. This is the dated record we could rebuild, and the places where two sources give different prices for the same vendor. We show both sides.
Version history
| Date | Vendor | What changed | Source |
|---|---|---|---|
| 2026-11-10 | Fin (Intercom) | Sales qualification outcome listed at $9.99 on Intercom's pricing article. | Intercom, "Intercom Pricing" (Fin outcomes) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Fin (Intercom) | Intercom help-centre scenario table read first-party: spam free, escalations free, procedure handoffs billed. The 24-hour assumed-resolution window is still only in third-party readings of the help centre. | Intercom help, "Fin AI Agent outcomes" (scenario table: what is billed) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Zendesk AI agents | Own help-centre tiers article read first-party: Verified/Contained/Assisted tiers confirmed; a conversation ends 72h after the first email, 2h after the first message on messaging (extendable to 72h), at hang-up on voice. | Zendesk help, "About automated resolution tiers" (updated 2026-09-30) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Help Scout (Envoy / AI Answers) | Envoy shown at $0.75 per resolution with a 3-month free trial of AI Answers. | Help Scout pricing page and FAQ OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Gorgias AI Agent | Own pricing FAQ read: $0.90 annual / $1.00 monthly per AI Agent interaction; automated interaction defined; 72-hour agent-reply rule; spam filtered free. | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Tidio (Lyro) | Own pricing page read: Lyro conversation defined first-party; every account starts with 50 Lyro conversations. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Crisp (Hugo) | Own pricing page read: $45/$95/$295 confirmed; AI credits $5 at about 90, $25 at about 450, $75 at about 1,350 automated conversations. | Crisp pricing page OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | LiveChat (Text) AI Agent | Own pricing page re-read: it now sells Text plans (Essential $19, Growth $79); $49.50 per 50 extra resolutions unchanged; "One resolution = the AI directly solved a customer question." | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Freshworks Freddy AI Agent | Own pricing page read: $49 per 100 sessions on all paid plans; 500 sessions once per account; email session defined as a 72-hour window. | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | HubSpot Breeze Customer Agent | Own Credits Rate Sheet read: Customer agent 50 credits per resolved conversation; own pricing page confirms $0.010 per credit and 500/3,000/5,000 included credits. | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Salesforce Agentforce | Own pricing page read: $2 per conversation, $500 per 100,000 Flex Credits, 20 credits per standard action, 30 per voice action; "Help Agent Resolutions" also listed at $2. | Salesforce Agentforce pricing page (robots.txt checked 2026-11-10 and allows /agentforce/pricing/) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Ada | Pricing page re-read: still no prices, only a consultation form. Multiple third-party reviews agree pricing is quote-only; no public per-unit price found. | Ada pricing page (shows no prices, only a demo/consultation form; re-checked 2026-11-10) OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Helply | Own pricing page re-read: Starter $79/seat, Team $499, Pro $999, Growth $1,999; a credit is one simple AI action; spam and handoffs after an AI attempt never cost credits. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| 2026-11-10 | Chatbase | Own pricing page read (robots.txt allows /pricing): Hobby $40/700, Basic $150/4,000, Business $500/15,000 credits; yearly 20% off; no free plan, 7-day trial. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| 2026-10 | eesel AI | Replaced its pricing model between September and early October 2026 (Varley); credits now one per ticket. | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-10 | Chatbase | Standard and Pro plans renamed Basic and Business at the same price and credits; free plan replaced by 7-day trials (Deacon, intoCHAT). | Deacon, "Chatbase pricing plans and what a credit buys" (Deacon sells a chatbot), read 2026-11-02 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-09/10 | Helply | Replaced its pricing model between September and early October (Varley). | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-09-28 | Varley | Early-access price list dated "as of 28 September 2026". | Varley pricing page OWN DOCS viewed 2026-11-10 |
| 2026-05-18 | Zendesk AI agents | A conversation must pass an LLM reading of the transcript to count as a verified resolution (Varley). | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-05-11 | Zendesk AI agents | Essential AI agents declared legacy; the tier sunsets 2026-12-31 (Intercom article). | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-05 | Zendesk AI agents | Three-tier resolution model: assisted escalation, contained resolution, verified resolution. Advanced AI add-on absorbed into Suite and Support plans. | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-04-14 | HubSpot Breeze Customer Agent | The $0.50 per resolved conversation rate took effect (Talvo). | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-03-31 | Fin (Intercom) | Earliest archive capture of the article describing procedure hand-offs as billable. | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-03-12 | Fin (Intercom) | Intercom's own notice dates the switch from "resolutions" to "outcomes", which can include procedure hand-offs (via Varley). | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-01-06 | Fin (Intercom) | Help article titled "Fin AI Agent resolutions"; no mention of hand-offs (Internet Archive, via Varley). | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| 2026-01 | Zendesk AI agents | Overage on resolutions begins to bill automatically, replacing the opt-in model (Intercom article). | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
Prices side by side
| Vendor | Conflict |
|---|---|
| Fin (Intercom) | Intercom's page says outcomes are a resolution or a procedure hand-off; the Fin team's July comparison article calls the same unit "per resolution" and "end-to-end without human involvement" (see /changes/). |
| Zendesk AI agents | Per-resolution price: "about $1.20 to $1.50 committed, $2.00 pay-as-you-go" (Intercom, 2026-07-08) vs "$1.50 committed or $2.00 pay-as-you-go" (Talvo, 2026-10-21). Zendesk's own page lists no per-resolution rate. |
| Zendesk AI agents | Suite Team seat: $55 paid yearly (Zendesk page) vs $69 used in Talvo's calculator (monthly billing, not stated). |
| Gorgias AI Agent | Per-interaction price: $0.90 annual / $1.00 monthly on Gorgias' own pricing FAQ (2026-11-10), superseding rival ranges ($0.85 to $1.00 Talvo; $0.90 to $1.27 Intercom). |
| Tidio (Lyro) | Tidio's Lyro add-on tier prices ($39 for 50 to $700 for 1,000) come from Talvo only; the own pricing page shows Customer Service plans ($24.17 to $300) and the Lyro definition but no Lyro add-on prices. |
| Freshworks Freddy AI Agent | Price: $0.49 per session ($49 per 100) on Freshworks' own pricing page (2026-11-10). The $0.10 rate ($100 per 1,000) in Intercom's article is the legacy "Freddy AI Agent Classic" rate for customers who bought before 13 November 2025, per third-party readings of Freshworks' session FAQ. |
| Salesforce Agentforce | Unit: "$2 per conversation" or Flex Credits — now confirmed on Salesforce's own pricing page (2026-11-10) — vs "$2 per resolution, $0.10 per action, or $2 per conversation" and "two exchanges each way, no bad feedback" (DevRev). Salesforce's own page does not define the conversation session length or a resolution test. |
| Ada | Billing unit: "per conversation" (Intercom, DevRev) vs "relevant, accurate, safe, contained" resolution test (DevRev). Ada publishes neither on its pricing page. |
| Helply | Plan structure: "credits per action 1, 4 or 12, plans from $49 a month" (Varley, read 2026-09-23) vs Starter $79 per seat with 500 credits per seat (Helply page, 2026-11-10). Varley says Helply replaced its model in autumn 2026; the own page now names the tiers Starter/Team/Pro/Growth, not Business. |
| Talvo | Plan prices on the Talvo site are monthly-equivalent when billed annually ($39, $119, $249); the vendor's own article uses monthly-billed prices ($49, $149, $299). |
| Chatbase | Free plan: removed, with a 7-day trial instead — confirmed on Chatbase's own pricing page 2026-11-10 (no free plan listed), agreeing with intoCHAT and Deacon; inChat still lists a free plan with 50 credits. |
No "verified" mark is sold. A vendor who confirms a file only adds a dated note; it never changes a stamp.