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CaseFileWHAT COUNTS AS A RESOLUTION?
  • Definitions
  • Sandbox
  • Scenarios
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Home / Privacy Policy

Privacy Policy

Last updated 2026-11-10. CaseFile is a Clioos project. These pages are a plain-language draft written before paid placements open; they will be reviewed and finalised before any payment is taken.

What this site collects

  • No accounts, no cookies we set, no advertising trackers. There is no login and no third-party analytics script on these pages.
  • Server logs. Our static hosting provider processes standard request logs (IP address, user agent, URL, time). We have not set up our own analytics yet.
  • Outbound-click counter (planned). When it goes live, a click on a vendor link will pass through a redirect on this site. We will count unique clicks per visitor per 24 hours using a salted hash of the IP address and user agent, with the salt rotated daily. We will not store the raw IP address in the counter, and known bots are excluded. Only daily totals are published.
  • Email you send us. Forms on this site open your own email app addressed to contact@clioos.com. We receive whatever you choose to send, including your email address, and use it only to reply and to process the listing, correction or advertising request.
  • Payments (when open). Card details are handled by the third-party checkout provider, not by us. We receive the order details the provider passes on (name, email, amount, product).

How we use it

To run and secure the site, answer your email, verify a listing or correction, and, when ads open, deliver and report on a placement. We do not sell personal data and do not use it for advertising profiles.

Sharing

With our hosting provider, our email provider and, once payments open, the checkout provider, only as needed to provide the service, or if the law requires.

Retention

Emails are kept as long as needed to deal with your request and our records of paid placements. You can ask us to delete your emails at contact@clioos.com, unless we must keep a record for tax or legal reasons.

Your rights

You can ask to see, correct or delete personal data we hold about you. Email us. If you are in the EEA, UK or elsewhere with similar rights, those apply. The data controller's legal details will be added before paid placements open.

Children

This site is for business buyers and is not aimed at children.

Changes

If we add analytics or the click counter, we will update this page first.

CASEFILE

How each AI support vendor defines a billable resolution, and what the same month costs under each definition. We sell no support software.

A Clioos project

Files
  • Definitions table
  • Zendesk pricing
  • Chatbase alternatives
  • Per-resolution pricing
Method
  • Sandbox
  • 12 scenarios
  • Changes
  • Data
  • About
Vendors
  • Submit or correct
  • Claim a file
  • Advertise
  • Stats
  • How we make money

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