Methodology
Method
- One excerpt per verdict. Each stamp links to the words it rests on, the URL and the date we viewed it. "Our reading" means we inferred it from the text rather than quoting it.
- Author tags. Own docs: the vendor's own page. Rival-written: written by a vendor about others — several appear in the table they write about. We say so on every excerpt.
- DOCS SILENT is a verdict. It means the pages we read do not say. It is not "no".
- VERIFY. The text is ambiguous or conflicts, or a vendor-side check decides.
- Conflicting prices stay side by side. We do not average them.
- Robots-blocked vendors. 0 vendors block automated fetching (Gorgias, Freshworks, HubSpot, Salesforce, Chatbase). For them we use a capture, a search-result excerpt or a rival-written article, and say so.
- Freshness. Every file carries the date we viewed it (2026-11-10). A dated version history is kept on each vendor file and on Changes.
Privacy
We collect no accounts and set no cookies of our own. A click on a vendor link passes through a redirect on this site; we count unique clicks per visitor per 24 hours using a salted hash of the IP address and user agent, with the salt rotated daily, and do not store the raw IP address. Full details: Privacy Policy.
What we do not promise
We have not tested any product with real conversations; verdicts are readings of documents. A definition may change without notice, so always confirm on the vendor's own page before you buy. We sell no support software, and we sell no stamp, verdict, "verified" mark or dofollow link. A vendor who confirms a file only adds a dated note; it never changes a stamp.