Per-outcome pricing
A resolution plus other events the vendor counts as value, such as a procedure hand-off. The unit on the invoice is wider than the word "resolution".
| Vendor | Month at 5,000 conversations | S1 | S2 | S3 | S4 | S5 | S6 | S7 | S8 | S9 | S10 | S11 | S12 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Fin (Intercom)Outcome | $3,367 to $3,614 | BILLED | BILLED | NOT BILLED | NOT BILLED | BILLED | BILLED | BILLED | DOCS SILENT | BILLED | BILLED | NOT BILLED | BILLED |
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
Who is in this model
- Fin (Intercom): Outcome. $0.99 per outcome.
Fin is the one vendor we found that names the unit an "outcome"; its resolution counts differently from its invoice, per Varley. See the Fin file.