Per-conversation and per-session pricing
You pay when the AI takes part, whatever the result. Predictable, but a failed conversation costs the same as a good one.
| Vendor | Month at 5,000 conversations | S1 | S2 | S3 | S4 | S5 | S6 | S7 | S8 | S9 | S10 | S11 | S12 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Tidio (Lyro)Lyro conversation | $3,501 to $3,901 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED |
| Freshworks Freddy AI AgentSession | $2,205 to $2,450 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | VERIFY | BILLED | BILLED | VERIFY | BILLED |
| Salesforce AgentforceConversation (24-hour session) or action | $9,002 to $10,002 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | VERIFY | BILLED | BILLED | DOCS SILENT | BILLED |
| AdaConversation (custom contract) | no public unit price | VERIFY | VERIFY | VERIFY | VERIFY | VERIFY | DOCS SILENT | VERIFY | DOCS SILENT | VERIFY | VERIFY | DOCS SILENT | VERIFY |
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
Who is in this model
- Tidio (Lyro): Lyro conversation. Tiers from $39 for 50 conversations to $700 for 1,000 (per Talvo).
- Freshworks Freddy AI Agent: Session. $0.49 per session ($49 per 100 sessions).
- Salesforce Agentforce: Conversation (24-hour session) or action. $2.00 per conversation; or $500 per 100,000 Flex Credits, 20 credits per action.
- Ada: Conversation (custom contract). Contact (no public price).