Talvo vs Varley
Different on 5 of 12 scenarios. Month at 5,000 AI conversations, default mix: Talvo $299 to $1,034; Varley $550 to $1,225.
Talvo
Resolution · $0.49 per resolution beyond plan allowance
"AI resolutions at $0.49 and only when the agent actually closes the conversation." "A handoff is free. If the agent isn't confident and passes the conversation to a person, that conversation isn't billed."
Talvo pricing page OWN DOCS viewed 2026-11-10
Varley
Resolution · $0.50 per resolution; hand-offs free
"A resolution is billed when Varley finishes the job itself, end to end, and shows its working. If it hands the conversation to your team, that's not a resolution, and it costs nothing. If a customer simply goes quiet, that's not a resolution either."
Varley pricing page OWN DOCS viewed 2026-11-10
Scenario by scenario
| Scenario | Talvo | Varley |
|---|---|---|
| S1 Answered, customer confirms it worked | BILLED "Only when the agent actually closes the conversation." | BILLED "Resolve a conversation: finished end to end, with nobody on your team involved." |
| S2 Answered, then 24 hours of silence | DOCS SILENT Not addressed in the sources we read. | NOT BILLED "A customer going quiet" is always free. |
| S3 Customer says "I still need help" | NOT BILLED "Conversations the agent handed to a teammate don't appear on this bill at all." | NOT BILLED "A hand-off to your team" is always free. |
| S4 Escalated by rule, human resolves | NOT BILLED "A handoff is free." | NOT BILLED "A hand-off to your team" is always free. |
| S5 Procedure ends in a hand-off | NOT BILLED "A handoff is free." | NOT BILLED "A hand-off to your team is always free" whatever caused it (Varley's own article). |
| S6 Human steps in before the customer asks | NOT BILLED "Answered end to end ... with no teammate stepping in." (Talvo article) | NOT BILLED Billed only when "nobody on your team" was involved. |
| S7 Follow-up question, AI answers again | BILLED "Once per conversation." (Talvo article) | DOCS SILENT Not addressed in the sources we read. |
| S8 Same issue returns within 72 hours | DOCS SILENT Not addressed in the sources we read. | DOCS SILENT Varley's separate "How we count a resolution" page covers reopening; we did not read it. |
| S9 Answer was wrong, customer leaves | DOCS SILENT Not addressed in the sources we read. | NOT BILLED "A customer going quiet" is always free. |
| S10 AI only looks up or acts | DOCS SILENT Not addressed in the sources we read. | VERIFY Priced separately as "Ask Varley: a question or task, including the actions it takes", $0.10, not as a resolution. |
| S11 Spam, test or bot message | DOCS SILENT Not addressed in the sources we read. | DOCS SILENT Not addressed in the sources we read. |
| S12 Three questions in one chat | BILLED "Once per conversation." (Talvo article) | DOCS SILENT Not addressed in the sources we read. |
Talvo: Plan prices on the Talvo site are monthly-equivalent when billed annually ($39, $119, $249); the vendor's own article uses monthly-billed prices ($49, $149, $299).
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say