FILE 14
Talvo
Resolution. $0.49 per resolution beyond plan allowance.
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"AI resolutions at $0.49 and only when the agent actually closes the conversation." "A handoff is free. If the agent isn't confident and passes the conversation to a person, that conversation isn't billed."
Talvo pricing page OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Free | $0, 25 AI resolutions in beta | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| Starter | $39 a month billed annually ($49 monthly per Talvo's article); 100 resolutions | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| Growth | $119 annual ($149 monthly); 500 resolutions | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| Scale | $249 annual ($299 monthly); 2,000 resolutions | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| Extra | $0.49 per extra resolution | Talvo pricing page OWN DOCS viewed 2026-11-10 |
Where sources disagree
Plan prices on the Talvo site are monthly-equivalent when billed annually ($39, $119, $249); the vendor's own article uses monthly-billed prices ($49, $149, $299).
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "Only when the agent actually closes the conversation." | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | DOCS SILENT | Not addressed in the sources we read. (our reading) | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | NOT BILLED | "Conversations the agent handed to a teammate don't appear on this bill at all." | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | NOT BILLED | "A handoff is free." | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | NOT BILLED | "A handoff is free." | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | NOT BILLED | "Answered end to end ... with no teammate stepping in." (Talvo article) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "Once per conversation." (Talvo article) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | DOCS SILENT | Not addressed in the sources we read. (our reading) | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | DOCS SILENT | Not addressed in the sources we read. (our reading) | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | DOCS SILENT | Not addressed in the sources we read. (our reading) | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | DOCS SILENT | Not addressed in the sources we read. (our reading) | Talvo pricing page OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "Once per conversation." (Talvo article) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
Version history
No change recorded yet. This is our first reading, 2026-11-10.
Same month, 5,000 AI conversations
$299 to $1,034 default mix; change it
Same model, other files
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