FILE 15
Varley
Resolution. $0.50 per resolution; hand-offs free.
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"A resolution is billed when Varley finishes the job itself, end to end, and shows its working. If it hands the conversation to your team, that's not a resolution, and it costs nothing. If a customer simply goes quiet, that's not a resolution either."
Varley pricing page OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Resolve a conversation | $0.50 (early-access prices as of 2026-09-28) | Varley pricing page OWN DOCS viewed 2026-11-10 |
| Ask Varley (question or task) | $0.10 | Varley pricing page OWN DOCS viewed 2026-11-10 |
| Draft a reply | $0.025 | Varley pricing page OWN DOCS viewed 2026-11-10 |
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "Resolve a conversation: finished end to end, with nobody on your team involved." | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | NOT BILLED | "A customer going quiet" is always free. | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | NOT BILLED | "A hand-off to your team" is always free. | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | NOT BILLED | "A hand-off to your team" is always free. | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | NOT BILLED | "A hand-off to your team is always free" whatever caused it (Varley's own article). | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | NOT BILLED | Billed only when "nobody on your team" was involved. | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | DOCS SILENT | Not addressed in the sources we read. (our reading) | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | DOCS SILENT | Varley's separate "How we count a resolution" page covers reopening; we did not read it. (our reading) | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | NOT BILLED | "A customer going quiet" is always free. | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | VERIFY | Priced separately as "Ask Varley: a question or task, including the actions it takes", $0.10, not as a resolution. | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | DOCS SILENT | Not addressed in the sources we read. (our reading) | Varley pricing page OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | DOCS SILENT | Not addressed in the sources we read. (our reading) | Varley pricing page OWN DOCS viewed 2026-11-10 |
Version history
- 2026-09-28 Early-access price list dated "as of 28 September 2026". source
Same month, 5,000 AI conversations
$550 to $1,225 default mix; change it
Same model, other files
- Zendesk AI agents: Verified automated resolution
- Help Scout (Envoy / AI Answers): Resolution
- Gorgias AI Agent: Automated interaction
- LiveChat (Text) AI Agent: Resolution