Tidio (Lyro) vs Crisp (Hugo)
Different on 0 of 12 scenarios. Month at 5,000 AI conversations, default mix: Tidio (Lyro) $3,501 to $3,901; Crisp (Hugo) $250 to $300.
Tidio (Lyro)
Lyro conversation · Tiers from $39 for 50 conversations to $700 for 1,000 (per Talvo)
"A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Agent. Even if Lyro replies a dozen times or more to solve the customer's problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation."
Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10
Crisp (Hugo)
AI usage credits per conversation · Credits; Crisp's own page puts $5 at about 90 automated conversations (about $0.06 each)
Metered usage, no resolution test. "From the first AI-handled message until it is resolved, routed or escalated. Escalated conversations still use credits." (Talvo, on Crisp's Hugo billing article, which we did not read.)
Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10
Scenario by scenario
| Scenario | Tidio (Lyro) | Crisp (Hugo) |
|---|---|---|
| S1 Answered, customer confirms it worked | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S2 Answered, then 24 hours of silence | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S3 Customer says "I still need help" | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S4 Escalated by rule, human resolves | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S5 Procedure ends in a hand-off | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S6 Human steps in before the customer asks | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S7 Follow-up question, AI answers again | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S8 Same issue returns within 72 hours | BILLED "Even if ... the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation." | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S9 Answer was wrong, customer leaves | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S10 AI only looks up or acts | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S11 Spam, test or bot message | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
| S12 Three questions in one chat | BILLED "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Bil… | BILLED "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) |
Tidio (Lyro): Tidio's Lyro add-on tier prices ($39 for 50 to $700 for 1,000) come from Talvo only; the own pricing page shows Customer Service plans ($24.17 to $300) and the Lyro definition but no Lyro add-on prices.
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say