FILE 06
Crisp (Hugo)
AI usage credits per conversation. Credits; Crisp's own page puts $5 at about 90 automated conversations (about $0.06 each).
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
Metered usage, no resolution test. "From the first AI-handled message until it is resolved, routed or escalated. Escalated conversations still use credits." (Talvo, on Crisp's Hugo billing article, which we did not read.)
Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Mini | $45 per month per workspace, $5 AI credits included | Crisp pricing page OWN DOCS viewed 2026-11-10 |
| Essentials | $95 per month, $25 credits | Crisp pricing page OWN DOCS viewed 2026-11-10 |
| Plus | $295 per month, $75 credits | Crisp pricing page OWN DOCS viewed 2026-11-10 |
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S3 Customer says "I still need help" | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S6 Human steps in before the customer asks | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S10 AI only looks up or acts | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S11 Spam, test or bot message | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "Billed. Usage runs until the conversation is resolved, routed or escalated." Nobody decides it counted; it is metered usage. (Varley) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
Version history
- 2026-11-10 Own pricing page read: $45/$95/$295 confirmed; AI credits $5 at about 90, $25 at about 450, $75 at about 1,350 automated conversations. source
Same month, 5,000 AI conversations
$250 to $300 default mix; change it