FILE 05
Tidio (Lyro)
Lyro conversation. Tiers from $39 for 50 conversations to $700 for 1,000 (per Talvo).
Viewed 2026-11-10. Vendor page loaded; its prices are not readable by script.
Definition, in their words
"A Lyro conversation is a customer interaction initiated through any channel integrated with Tidio that has at least one reply from our AI Agent. Even if Lyro replies a dozen times or more to solve the customer's problem, or if the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation."
Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Lyro add-on tiers | $39 for 50 conversations up to $700 for 1,000 (Talvo) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| First Lyro conversations | First 50 conversations free (lifetime), per Tidio page | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| Customer Service plans | Starter $24.17, Growth $49.17, Plus from $300 a month (own page; Lyro add-on priced separately) | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
Where sources disagree
Tidio's Lyro add-on tier prices ($39 for 50 to $700 for 1,000) come from Talvo only; the own pricing page shows Customer Service plans ($24.17 to $300) and the Lyro definition but no Lyro add-on prices.
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | BILLED | "Even if ... the customer leaves the chat window and returns to it at a later time, that still counts as a single conversation." | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "A Lyro conversation is a customer interaction ... that has at least one reply from our AI Agent. ... that still counts as a single conversation." Billable whenever Lyro replies. | Tidio pricing page (Lyro definition quoted from this page; Lyro add-on tier prices not shown on it) OWN DOCS viewed 2026-11-10 |
Version history
- 2026-11-10 Own pricing page read: Lyro conversation defined first-party; every account starts with 50 Lyro conversations. source
Same month, 5,000 AI conversations
$3,501 to $3,901 default mix; change it
Same model, other files
- Freshworks Freddy AI Agent: Session
- Salesforce Agentforce: Conversation (24-hour session) or action
- Ada: Conversation (custom contract)