FILE 16
Chatbase
Message credit per AI reply. Plans from $40 a month for 700 message credits.
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
No resolution test. "Each request made to the AI model costs a certain number of message credits depending on your chosen model." Enterprise pricing "is based on a commitment to message credits, conversations, or resolutions."
Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Hobby | $40 a month ($32 yearly); 700 message credits | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| Basic (was Standard) | $150 a month ($120 yearly); 4,000 credits | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| Business (was Pro) | $500 a month ($400 yearly); 15,000 credits | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| Extra credits | $40 per 1,000 (auto-recharge) | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
Where sources disagree
Free plan: removed, with a 7-day trial instead — confirmed on Chatbase's own pricing page 2026-11-10 (no free plan listed), agreeing with intoCHAT and Deacon; inChat still lists a free plan with 50 credits.
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "Each request made to the AI model costs a certain number of message credits depending on your chosen model." A credit is spent each time the agent asks the model for a reply. | Chatbase pricing page (read 2026-11-10; robots.txt allows /pricing) OWN DOCS viewed 2026-11-10 |
Version history
- 2026-10 Standard and Pro plans renamed Basic and Business at the same price and credits; free plan replaced by 7-day trials (Deacon, intoCHAT). source
- 2026-11-10 Own pricing page read (robots.txt allows /pricing): Hobby $40/700, Basic $150/4,000, Business $500/15,000 credits; yearly 20% off; no free plan, 7-day trial. source
Same month, 5,000 AI conversations
No public per-unit price in our sources, so no bill. default mix; change it
Same model, other files
- Crisp (Hugo): AI usage credits per conversation
- eesel AI: Credit (one per ticket or chat)
- Helply: AI credit per action