FILE 13
Helply
AI credit per action. Plans with pooled AI credits; unit price per resolution not stated.
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"One credit is one simple AI action, like triaging, summarizing or translating a conversation. More involved work, like investigating across tools or resolving a conversation end to end, uses more." Credits are pooled across the team. No public per-credit price: top-ups are "in the app" (Starter/Team) or at "a pre-agreed rate" (Pro/Growth).
Helply pricing page OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Starter | $79 per seat a month, up to 3 seats, 500 AI credits per seat | Helply pricing page OWN DOCS viewed 2026-11-10 |
| Team | $499 a month, 5 seats then $99 a seat, 15,000 credits | Helply pricing page OWN DOCS viewed 2026-11-10 |
| Pro | $999 a month, 50,000 credits | Helply pricing page OWN DOCS viewed 2026-11-10 |
| Growth | $1,999 a month, 100,000 credits | Helply pricing page OWN DOCS viewed 2026-11-10 |
Where sources disagree
Plan structure: "credits per action 1, 4 or 12, plans from $49 a month" (Varley, read 2026-09-23) vs Starter $79 per seat with 500 credits per seat (Helply page, 2026-11-10). Varley says Helply replaced its model in autumn 2026; the own page now names the tiers Starter/Team/Pro/Growth, not Business.
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | VERIFY | Not discussed. (our reading) | Varley, "AI support billing" articles (Varley sells one of the vendors), read 2026-09-23 and 2026-11-04 RIVAL-WRITTEN viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | NOT BILLED | "What never costs credits? ... spam, notifications and auto-replies, handoffs to a person after an AI attempt, and testing in the Playground." | Helply pricing page OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "One credit is one simple AI action ... resolving a conversation end to end uses more." Credits are spent per AI action, not per outcome. | Helply pricing page OWN DOCS viewed 2026-11-10 |
Version history
- 2026-09/10 Replaced its pricing model between September and early October (Varley). source
- 2026-11-10 Own pricing page re-read: Starter $79/seat, Team $499, Pro $999, Growth $1,999; a credit is one simple AI action; spam and handoffs after an AI attempt never cost credits. source
Same month, 5,000 AI conversations
No public per-unit price in our sources, so no bill. default mix; change it
Same model, other files
- Crisp (Hugo): AI usage credits per conversation
- eesel AI: Credit (one per ticket or chat)
- Chatbase: Message credit per AI reply