FILE 04
Gorgias AI Agent
Automated interaction. $0.90 per interaction (annual) or $1.00 (monthly).
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"An automated interaction is a customer request that's fully resolved without a human agent, whether by AI Agent or another automation feature such as Flows, Quick Responses, or Order Management. These are billed and count toward your plan's automation allotment."
Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| AI Agent interaction | $0.90 each on annual plans, $1.00 on monthly plans | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| Helpdesk | From $10 a month to $750 a month (price range on own page) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| Also counts as a ticket | Each AI Agent interaction also counts as a helpdesk ticket and is billed accordingly. | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
Where sources disagree
Per-interaction price: $0.90 annual / $1.00 monthly on Gorgias' own pricing FAQ (2026-11-10), superseding rival ranges ($0.85 to $1.00 Talvo; $0.90 to $1.27 Intercom).
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "Pay only when it resolves a conversation." An automated interaction is "a customer request that's fully resolved without a human agent". Customer confirms it worked. | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | VERIFY | Billed as an automated interaction unless an agent replies within 72h; but "fully resolved" is not tested against silence on the page. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | DOCS SILENT | Not addressed in the sources we read. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | NOT BILLED | "Pay only when it resolves a conversation": a human-resolved one is not resolved by the AI. Our reading. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | DOCS SILENT | Not addressed in the sources we read. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | NOT BILLED | "If a support agent ends up replying within 72h of an AI Agent resolution, that interaction is only charged as a billable helpdesk ticket instead." So no automated-interaction charge. | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | DOCS SILENT | Not addressed in the sources we read. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | DOCS SILENT | Not addressed in the sources we read. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | VERIFY | "Fully resolved without a human agent" is the test; the page does not say how a wrong answer the customer abandons is judged. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | DOCS SILENT | Not addressed in the sources we read. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | NOT BILLED | "Gorgias filters out newsletters, spam, and auto-responders automatically, so you only pay for tickets that actually need a response." | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | DOCS SILENT | Not addressed in the sources we read. (our reading) | Gorgias pricing page (FAQ: AI Agent $0.90 annual / $1.00 monthly per interaction; robots.txt checked 2026-11-10 and allows /pricing) OWN DOCS viewed 2026-11-10 |
Version history
- 2026-11-10 Own pricing FAQ read: $0.90 annual / $1.00 monthly per AI Agent interaction; automated interaction defined; 72-hour agent-reply rule; spam filtered free. source
Same month, 5,000 AI conversations
$990 to $3,951 default mix; change it
Same model, other files
- Zendesk AI agents: Verified automated resolution
- Help Scout (Envoy / AI Answers): Resolution
- LiveChat (Text) AI Agent: Resolution
- HubSpot Breeze Customer Agent: Resolved conversation (50 credits)