FILE 07
LiveChat (Text) AI Agent
Resolution. $49.50 per 50 extra resolutions, about $0.99 each.
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"One resolution = the AI directly solved a customer question. Multiple questions in the same chat still count as one."
LiveChat pricing page OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Essential | $19 per user a month, billed annually; 10 AI resolutions | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| Growth | $79 per user a month, billed annually; 200 AI resolutions | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| Extra package | $49.50 per 50 resolutions | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "The AI directly solved a customer question." | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | NOT BILLED | "The AI directly solved a customer question." A human-solved one is not. Our reading. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "Multiple questions in the same chat still count as one." | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | DOCS SILENT | Not addressed in the sources we read. (our reading) | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "Multiple questions in the same chat still count as one." | LiveChat pricing page OWN DOCS viewed 2026-11-10 |
Version history
- 2026-11-10 Own pricing page re-read: it now sells Text plans (Essential $19, Growth $79); $49.50 per 50 extra resolutions unchanged; "One resolution = the AI directly solved a customer question." source
Same month, 5,000 AI conversations
$1,634 to $4,357 default mix; change it
Same model, other files
- Zendesk AI agents: Verified automated resolution
- Help Scout (Envoy / AI Answers): Resolution
- Gorgias AI Agent: Automated interaction
- HubSpot Breeze Customer Agent: Resolved conversation (50 credits)