FILE 09
HubSpot Breeze Customer Agent
Resolved conversation (50 credits). $0.50 per resolved conversation (50 credits at $0.01).
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"Customer agent: Resolve one conversation (text-based channels), 50 credits" (HubSpot Credits Rate Sheet). Credits cost $0.010 each, so $0.50 per resolved conversation. Third-party readings of HubSpot's knowledge base add that "resolved" means no visitor-initiated handoff within 72 hours.
HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Breeze Customer Agent | 50 credits per resolved conversation ($0.50 at $0.010 per credit), Professional and Enterprise only | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
| Credits included | 500, 3,000 and 5,000 on Starter, Professional, Enterprise | Help Scout pricing page and FAQ OWN DOCS viewed 2026-11-10 |
| Extra credits | $0.010 per credit pay-as-you-go; $10 per 1,000-credit capacity pack | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | Billed on "a resolved conversation": "Customer agent: Resolve one conversation (text-based channels)", 50 credits. | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | VERIFY | Third parties say resolved means no handoff or negative feedback within 72 hours; silence would pass, but this is a gloss on HubSpot's knowledge base, not HubSpot text we read. (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S3 Customer says "I still need help" | NOT BILLED | A hand-off is not a resolution under the 72-hour gloss. (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | NOT BILLED | No hand-off (third-party gloss). (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | NOT BILLED | No hand-off (third-party gloss). (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S6 Human steps in before the customer asks | NOT BILLED | No human hand-off (third-party gloss). (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | VERIFY | Not discussed. (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | DOCS SILENT | Not addressed in the sources we read. (our reading) | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | VERIFY | Negative feedback is only counted if given. (our reading) | Talvo, "AI resolution pricing compared: 10 vendors" (Talvo sells one of the ten), 2026-10-21 RIVAL-WRITTEN viewed 2026-11-10 |
| S10 AI only looks up or acts | DOCS SILENT | Not addressed in the sources we read. (our reading) | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | DOCS SILENT | Not addressed in the sources we read. (our reading) | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
| S12 Three questions in one chat | DOCS SILENT | Not addressed in the sources we read. (our reading) | HubSpot Products & Services Catalog, HubSpot Credits Rate Sheet OWN DOCS viewed 2026-11-10 |
Version history
- 2026-04-14 The $0.50 per resolved conversation rate took effect (Talvo). source
- 2026-11-10 Own Credits Rate Sheet read: Customer agent 50 credits per resolved conversation; own pricing page confirms $0.010 per credit and 500/3,000/5,000 included credits. source
Same month, 5,000 AI conversations
$550 to $1,751 default mix; change it
Same model, other files
- Zendesk AI agents: Verified automated resolution
- Help Scout (Envoy / AI Answers): Resolution
- Gorgias AI Agent: Automated interaction
- LiveChat (Text) AI Agent: Resolution