FILE 10
Salesforce Agentforce
Conversation (24-hour session) or action. $2.00 per conversation; or $500 per 100,000 Flex Credits, 20 credits per action.
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"A conversation is a 24-hour session of interaction between a customer and an agent. Every session is billed regardless of whether the issue was resolved." (Intercom article; Salesforce's own pricing page confirms $2 per conversation and $500 per 100,000 Flex Credits but does not define the session length.)
Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Conversation pricing | $2 per conversation (24-hour session) | Salesforce Agentforce pricing page (robots.txt checked 2026-11-10 and allows /agentforce/pricing/) OWN DOCS viewed 2026-11-10 |
| Flex Credits | $500 per 100,000 credits; standard action 20 credits ($0.10), voice 30 ($0.15) | Salesforce Agentforce pricing page (robots.txt checked 2026-11-10 and allows /agentforce/pricing/) OWN DOCS viewed 2026-11-10 |
| Prerequisite | Service Cloud Enterprise from $175 per user a month | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
Where sources disagree
Unit: "$2 per conversation" or Flex Credits — now confirmed on Salesforce's own pricing page (2026-11-10) — vs "$2 per resolution, $0.10 per action, or $2 per conversation" and "two exchanges each way, no bad feedback" (DevRev). Salesforce's own page does not define the conversation session length or a resolution test.
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S3 Customer says "I still need help" | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S6 Human steps in before the customer asks | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | VERIFY | A new 24-hour session if the customer returns after the window; "New session; no refund published." (DevRev) | DevRev, "What counts as an autonomous resolution?" (DevRev sells a rival) RIVAL-WRITTEN viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S10 AI only looks up or acts | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S11 Spam, test or bot message | DOCS SILENT | Whether a spam message opens a billable session is not stated. (our reading) | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "Every session is billed regardless of whether the issue was resolved. A deflected one-line FAQ counts the same as a complex multi-turn interaction." If the AI escalates "you still pay." | Intercom, "AI Agent Pricing: Cost of Customer Support AI Agents" (written by Fin's vendor about rivals), 2026-07-08 RIVAL-WRITTEN viewed 2026-11-10 |
Version history
- 2026-11-10 Own pricing page read: $2 per conversation, $500 per 100,000 Flex Credits, 20 credits per standard action, 30 per voice action; "Help Agent Resolutions" also listed at $2. source
Same month, 5,000 AI conversations
$9,002 to $10,002 default mix; change it
Same model, other files
- Tidio (Lyro): Lyro conversation
- Freshworks Freddy AI Agent: Session
- Ada: Conversation (custom contract)