FILE 08
Freshworks Freddy AI Agent
Session. $0.49 per session ($49 per 100 sessions).
Viewed 2026-11-10. Price text found on the vendor page, 2026-11-10.
Definition, in their words
"A session is a unique interaction between an end-user and an AI Agent. In Freddy AI Agent Studio, an Email AI Agent session is defined as a 72-hour window starting from the customer's first email. All AI responses within that window count as a single session, regardless of the number of replies."
Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10
Plans and prices
| Item | Price | Source |
|---|---|---|
| Freddy AI Agent sessions | $49 per 100 sessions (about $0.49 each) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| Included | 500 sessions once per account, on Growth, Pro and Enterprise | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| Freshdesk seats | Growth $19, Pro $55, Enterprise $89 per agent a month, billed annually | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| Freddy AI Copilot | $29 per agent a month (Pro and Enterprise) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
Where sources disagree
Price: $0.49 per session ($49 per 100) on Freshworks' own pricing page (2026-11-10). The $0.10 rate ($100 per 1,000) in Intercom's article is the legacy "Freddy AI Agent Classic" rate for customers who bought before 13 November 2025, per third-party readings of Freshworks' session FAQ.
We show both sides and do not pick one.
Twelve scenarios, twelve verdicts
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
| Scenario | Verdict | Excerpt | Source |
|---|---|---|---|
| S1 Answered, customer confirms it worked | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S2 Answered, then 24 hours of silence | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S3 Customer says "I still need help" | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S4 Escalated by rule, human resolves | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S5 Procedure ends in a hand-off | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S6 Human steps in before the customer asks | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S7 Follow-up question, AI answers again | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S8 Same issue returns within 72 hours | VERIFY | Email sessions run 72 hours from the first email (own FAQ), so a return inside 72h on email is the same session; chat sessions run 24 hours per third parties, so a later return is a new session. Depends on channel and timing. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S9 Answer was wrong, customer leaves | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S10 AI only looks up or acts | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
| S11 Spam, test or bot message | VERIFY | "Unanswered greetings use sessions" (DevRev). Spam replies are not discussed. | DevRev, "What counts as an autonomous resolution?" (DevRev sells a rival) RIVAL-WRITTEN viewed 2026-11-10 |
| S12 Three questions in one chat | BILLED | "A session is a unique interaction between an end-user and an AI Agent." Sessions are used at the first reply and billed per session, not per resolution. (our reading) | Freshworks Freshdesk pricing page (robots.txt checked 2026-11-10 and allows /freshdesk/pricing/) OWN DOCS viewed 2026-11-10 |
Version history
- 2026-11-10 Own pricing page read: $49 per 100 sessions on all paid plans; 500 sessions once per account; email session defined as a 72-hour window. source
Same month, 5,000 AI conversations
$2,205 to $2,450 default mix; change it
Same model, other files
- Tidio (Lyro): Lyro conversation
- Salesforce Agentforce: Conversation (24-hour session) or action
- Ada: Conversation (custom contract)