Zendesk AI agents alternatives
Zendesk bills only "Verified Resolutions" that a second model confirms, and publishes no per-resolution price. These vendors publish a unit price and a definition.
Zendesk is the one vendor here whose bill depends on a vendor-side verification. The alternatives below use customer behaviour or a published rule instead.
| Vendor | Month at 5,000 conversations | S1 | S2 | S3 | S4 | S5 | S6 | S7 | S8 | S9 | S10 | S11 | S12 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Fin (Intercom)Outcome | $3,367 to $3,614 | BILLED | BILLED | NOT BILLED | NOT BILLED | BILLED | BILLED | BILLED | DOCS SILENT | BILLED | BILLED | NOT BILLED | BILLED |
| Help Scout (Envoy / AI Answers)Resolution | $1,613 to $2,401 | BILLED | BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | DOCS SILENT | BILLED | DOCS SILENT | DOCS SILENT | VERIFY |
| Gorgias AI AgentAutomated interaction | $990 to $3,951 | BILLED | VERIFY | DOCS SILENT | NOT BILLED | DOCS SILENT | NOT BILLED | DOCS SILENT | DOCS SILENT | VERIFY | DOCS SILENT | NOT BILLED | DOCS SILENT |
| LiveChat (Text) AI AgentResolution | $1,634 to $4,357 | BILLED | DOCS SILENT | DOCS SILENT | NOT BILLED | DOCS SILENT | DOCS SILENT | BILLED | DOCS SILENT | DOCS SILENT | DOCS SILENT | DOCS SILENT | BILLED |
| TalvoResolution | $299 to $1,034 | BILLED | DOCS SILENT | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | BILLED | DOCS SILENT | DOCS SILENT | DOCS SILENT | DOCS SILENT | BILLED |
| VarleyResolution | $550 to $1,225 | BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | DOCS SILENT | DOCS SILENT | NOT BILLED | VERIFY | DOCS SILENT | DOCS SILENT |
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say
One line each
- Fin (Intercom): Outcome; $0.99 per outcome. Silence (S2): BILLED
- Help Scout (Envoy / AI Answers): Resolution; $0.75 per resolution. Silence (S2): BILLED
- Gorgias AI Agent: Automated interaction; $0.90 per interaction (annual) or $1.00 (monthly). Silence (S2): VERIFY
- LiveChat (Text) AI Agent: Resolution; $49.50 per 50 extra resolutions, about $0.99 each. Silence (S2): DOCS SILENT
- Talvo: Resolution; $0.49 per resolution beyond plan allowance. Silence (S2): DOCS SILENT
- Varley: Resolution; $0.50 per resolution; hand-offs free. Silence (S2): NOT BILLED