Ecommerce: the same month under each definition
Order status, returns and shipping questions dominate. Many conversations only need the AI to look something up, which is scenario S10.
Mix used: S1 20%, S2 8%, S3 8%, S4 9%, S5 3%, S6 3%, S7 6%, S8 6%, S9 5%, S10 22%, S11 4%, S12 6%. It adds to 100%. This is an illustration, not measured data from any store or company.
| Vendor | Month at 5,000 conversations | S1 | S2 | S3 | S4 | S5 | S6 | S7 | S8 | S9 | S10 | S11 | S12 |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Fin (Intercom)Outcome | $3,614 to $3,911 | BILLED | BILLED | NOT BILLED | NOT BILLED | BILLED | BILLED | BILLED | DOCS SILENT | BILLED | BILLED | NOT BILLED | BILLED |
| Zendesk AI agentsVerified automated resolution | $0 to $7,700 | VERIFY | VERIFY | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | VERIFY | DOCS SILENT | VERIFY | VERIFY | DOCS SILENT | DOCS SILENT |
| Help Scout (Envoy / AI Answers)Resolution | $1,238 to $2,663 | BILLED | BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | DOCS SILENT | BILLED | DOCS SILENT | DOCS SILENT | VERIFY |
| Gorgias AI AgentAutomated interaction | $900 to $4,200 | BILLED | VERIFY | DOCS SILENT | NOT BILLED | DOCS SILENT | NOT BILLED | DOCS SILENT | DOCS SILENT | VERIFY | DOCS SILENT | NOT BILLED | DOCS SILENT |
| Tidio (Lyro)Lyro conversation | $3,501 to $3,901 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED |
| Crisp (Hugo)AI usage credits per conversation | $250 to $300 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED |
| LiveChat (Text) AI AgentResolution | $1,584 to $4,505 | BILLED | DOCS SILENT | DOCS SILENT | NOT BILLED | DOCS SILENT | DOCS SILENT | BILLED | DOCS SILENT | DOCS SILENT | DOCS SILENT | DOCS SILENT | BILLED |
| Freshworks Freddy AI AgentSession | $2,205 to $2,450 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | VERIFY | BILLED | BILLED | VERIFY | BILLED |
| HubSpot Breeze Customer AgentResolved conversation (50 credits) | $500 to $1,925 | BILLED | VERIFY | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | VERIFY | DOCS SILENT | VERIFY | DOCS SILENT | DOCS SILENT | DOCS SILENT |
| Salesforce AgentforceConversation (24-hour session) or action | $9,002 to $10,002 | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | VERIFY | BILLED | BILLED | DOCS SILENT | BILLED |
| AdaConversation (custom contract) | no public unit price | VERIFY | VERIFY | VERIFY | VERIFY | VERIFY | DOCS SILENT | VERIFY | DOCS SILENT | VERIFY | VERIFY | DOCS SILENT | VERIFY |
| eesel AICredit (one per ticket or chat) | $1,599 to $1,750 | BILLED | BILLED | BILLED | BILLED | BILLED | VERIFY | BILLED | VERIFY | BILLED | BILLED | VERIFY | BILLED |
| HelplyAI credit per action | no public unit price | BILLED | BILLED | BILLED | BILLED | BILLED | VERIFY | BILLED | BILLED | BILLED | BILLED | NOT BILLED | BILLED |
| TalvoResolution | $299 to $1,206 | BILLED | DOCS SILENT | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | BILLED | DOCS SILENT | DOCS SILENT | DOCS SILENT | DOCS SILENT | BILLED |
| VarleyResolution | $500 to $1,601 | BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | NOT BILLED | DOCS SILENT | DOCS SILENT | NOT BILLED | VERIFY | DOCS SILENT | DOCS SILENT |
| ChatbaseMessage credit per AI reply | no public unit price | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED | BILLED |
BILLED the vendor's text says it bills · NOT BILLED says it does not · VERIFY text is ambiguous, conflicts, or a vendor-side check decides · DOCS SILENT text we read does not say